For family, friends and everyday life
Personal Sending
Send gifts, personal belongings and everyday essentials. Start with suitable packaging and clear address details, then keep your tracking reference to hand.
Prepare a ParcelSending with Pandex
Parcels for home and business
Questions about a delivery?
Tracking reference
Collected
In Transit
Out for Delivery
Delivered
Explore parcel sending for yourself or your business, with practical guidance to help you prepare each item.
Send gifts, personal belongings and everyday essentials. Start with suitable packaging and clear address details, then keep your tracking reference to hand.
Prepare a ParcelFrom occasional orders to regular dispatches, delivery is part of your customer’s experience. Prepare each parcel and share its tracking reference with the recipient.
Prepare a ParcelSending paperwork or a compact item? Use packaging that protects the contents and attach a clearly written address before handing it over.
Prepare a ParcelA few checks before dispatch can help your delivery run smoothly. Pack securely, confirm the address and keep the shipment details.
Track Your ParcelFind guidance on tracking references, preparing a parcel and what to do when you need an update.
Ask a QuestionLook on your dispatch email, shipping receipt or the message from your sender. Use the courier’s tracking reference rather than the retailer’s order number. If you do not have one, ask the sender.
Select “Track parcel” after entering your reference. To preview the delivery stages, try sample reference . Live results are being set up; contact your sender for information about an actual shipment.
Check you have entered the full reference correctly. A newly dispatched parcel may be awaiting its first scan. This preview does not show real shipment updates; ask your sender for the latest information.
Pack the contents so they cannot move, include a return address and make the delivery label easy to read. Weigh and measure the finished parcel, and confirm any restrictions with the courier before dispatch.
Check any delivery notification for instructions, then contact your sender with the tracking reference. They can help confirm what happened and which next steps are available. Delivery options depend on the shipment’s current status.
Waiting for a parcel, missed a delivery or have a question about sending? Tell us what you need help with.
Include your tracking reference if you have one, so we can identify the delivery you’re asking about.
Your enquiry is ready. Send the draft from your email app to contact Pandex. If your app didn’t open, use the link below or copy your enquiry into an email.